1. Overview
DeepAgent.help ("we," "us," or "our") provides an enterprise AI agent assistance platform. This Privacy Policy describes how we handle personal data when you visit our website, use our services, or interact with our agents.
2. Information We Collect
We may collect the following categories of information:
- Account data — name, email, organization, and authentication credentials
- Usage data — agent session logs, API calls, feature usage, and performance metrics
- Content data — prompts, agent responses, and knowledge base materials you provide
- Technical data — IP address, browser type, device information, and cookies
3. How We Use Information
We use collected information to:
- Provide, maintain, and improve the DeepAgent.help platform
- Process agent requests and enable human-in-the-loop workflows
- Generate audit logs and compliance reports for enterprise customers
- Communicate service updates, security alerts, and support responses
- Analyze aggregated usage patterns to improve product performance
4. Data Sharing
We do not sell personal data. We may share information with trusted subprocessors (cloud infrastructure, model providers) under strict data processing agreements, or when required by law.
5. Enterprise Customers
For enterprise deployments, you retain ownership of your content data. We act as a data processor under applicable agreements. Private deployment options keep all data within your infrastructure boundary.
6. Security
We implement encryption in transit and at rest, role-based access controls, and regular security audits. See our Terms of Service for additional security commitments.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact privacy@deepagent.help to exercise these rights.
8. Contact
Questions about this policy? Reach us at privacy@deepagent.help or visit our contact page.